We shall not be here very long... so let us help one another while we may. ~William Morris
Website prices are before any discounts, such as the current featured tile, and shipping. I do ship internationally. There are dragon tiles living on six of the seven continents!
Here's a summary of the steps:
Choose Your Tiles and Measure Your Space. Don't worry if the tiles you want don't fit the space exactly. That rarely happens. If you want to explore, the catalog and galleries can provide some directions for selecting tiles. All product pages have a link that will bring you back here where you can:
Contact me via the form on this page. We will scope your project, which can be simple or more complicated. I have tiles I haven't had time to put up on the website so if you know you want tile but aren't sure what, I may have something you'd like.
I enjoy talking about tile and home projects, but I understand that some people just like to get on with it, so if you are more comfortable with an invoice, we can make that work, too. I'll write you back, answer any questions you have, ask any questions I need to make your tiles, and get all our ducks in a row. You can use the contact form on this page to start the process.
I make and ship your tiles. When it's settled what and how many, we'll figure out any discounts, invoice you for a deposit, and queue your order. In almost all cases, you will have your tiles in three weeks or less. Large murals can take twice that, though. I ship your tiles soon as the final balance is paid. In most cases, I don't wait for checks to clear.
Questions? There's more information.
All tile is custom-made, in that I don't stock anything and make it for you when you order it. Some tiles are more custom than others, though. In most cases, I make your tiles the same week I get your deposit, but large murals can take longer.
Because I make them for you, there is no additional charge for a small happiness such as making a blue a bit more turquoise. In all but a few cases, you'll still have your tiles with a few weeks. Making the decorative arts personal is central to what William Morris was all about.
Several color changes on a tile can require a good bit of work so if your changes are extensive or you want an entirely new design, please look at How to Order Custom and Bespoke Tiles.
Featured tiles and backsplashes are discounted on the days they are featured.
All discounts assume you promise to send photos of your completed installations.
These are the available discounts and rebates for featured tiles.
Featured tile: The featured tile changes every few days. Featured tile discounts are discounted 20% with a maximum discount of $300.
See the current featured tiles.
Payments: If your tiles are not featured, there are still discounts. Some payment methods cost me less than others and I credit these against the shipping and packing cost of your tiles, up to $100.
1. Checks in US funds, as well as some person-to-person transfers from your account to mine via email address.
2. Wire transfer (for domestic or international orders over $750 US). There's a small cost to receive wire transfers but again, I'll credit the difference toward your shipping charges. Less than $750, invoice is best.
3. Invoice with credit card.
Photos: There are no longer any discounts on promises to send photos. That said, photos really are a big help to other people, which you might want to do for its own sake, but giving discounts only on promises of photos has not worked out as well as I had hoped. Not all promises can be kept, but I want to get away from email begging years after the fact. It's my intention that you are so happy with your tiles and service that you want to send photos. If not, I'll try to do better going forward.
Several higher resolution photos are more helpful than a single 640 pixel photo hurriedly snapped but just do your best. Smartphone photos taken by real people are fine. Several photos work better than one, and the higher resolution you can manage, the better.
Minimum Order: Usually, there's a mimimum order of 9 tiles for 4.25 inch, 7 tiles for 6 inch and 5 tiles for tiles larger than 6 x 6 inches) unless you are ordering a sample tile. There is no minimum order on bestiary tiles as these benefit charities.
Life has mostly been good to me and I get this urge to give back so a portion of every order is donated to one of these charities. An additional contribution per tile is made for certain tiles as well.
When you do send me photos of your installation, I will make a donation to one of the charities above (min $10, max $50).
If the form misbehaves, we can try another way: There is hope
If you know the tiles you want and how many, then you're ready to go. But sometimes you aren't sure what will work with the space, or you want to brainstorm. This is often the case for fireplaces and sometimes for backsplashes in a constrained space. Maybe you need a consultation, and possibly a mockup or two.
A consultation is different from a conversation, which is something people just do. For a consultation, I'll ask you for dimensions, the light in the room, and any pictures you have of the space. Depending on what's needed, I may send a mockup, make a tile or two to give you an idea of scale, or take photos to show you how the tiles look in different light. Don't trust the colors to be exact on my iphone, though.
Consultation service is part of a proper order, but if you're on the fence about ordering, a consultation is the way to go. Consultations are $250, and do apply toward the deposit on a proper tile order.
There are three ways to pay for your tiles:
Contact me and / or request an invoice. I'll send you an email telling you the total amount, less shipping, and payment information. The price I quote you is good for 30 days. Deposits are 30% to 50%.
Pay over time. You can lock in a quote or a featured tile price by placing a 20% deposit. You have 4 months to pay the balance. I put your name on the board when you place your deposit. When your balance is paid off, I move your order to the top of the queue. When your tiles are ready to ship, I will invoice you for shipping plus $20-$25 packing.
If your balance isn't paid off and you haven't arranged an extension, I'll take your order off the board. You won't ever lose your deposit. You'll get full credit for a future order when you're ready, but you may not be guaranteed your original/featured tile price and in rare cases, I might not offer that tile any longer.
Warranty and Terms and Conditions: Tile lasts almost forever and I'll make replacement tiles, if it doesn't. There's a limited warranty (meaning one can't abuse them, or use them for another purpose than they were intended, such as installing them as floor tile). Anything that goes wrong will go wrong in the first few months. What can go wrong? Not following the installation instructions and failing to use unsanded grout that results in the glaze being scratched and dulled during installation -- this has never happened but I worry. Or the installer fails to read the installation instructions provided and leaves adhesive on the glaze over the weekend and tries to chisel it off on Monday morning (Glaze is not stone). Or faulty venting behind the fireplace, a fire hazard in itself, causing bubbles of air in the ceramic to force their way out through the glaze.