Well that went well! If you are seeing this page, it means that your email is on its way.
I usually respond to emails and messages within the same day. If I don't, your email may have been caught in a spam catcher or the server went down or some bad computer/Internet thing happened. Emails from @aol, @yahoo, and @hotmail have not even been making it to my spam folder. If I don't respond to your email, please write to me (christine@ ) or follow up with a phone call. I may not answer the phone if I'm working on tile, but leave a phone number and a good time to call and I'll get back to you.
If you have not, please take a look at How to Order Tile or Ordering Custom or Bespoke Tiles.
I'll send you an email confirming your order or answering your questions, and letting you know when you can expect your tiles. I always do this, usually within 24 hours. If you don't get an email within two days, there's a problem.
It might be helpful to have the exact dimensions of the space you want to tile. We'll need it eventually, so it's a good idea to get this out of the way early on. More than one design has been scrapped because the dimensions were not what were estimated.
If you know what you want, no ifs, ands, or buts, then you are ready to send a deposit. Deposits are 50% of your total order, less shipping, unless you are using the Pay Over Time. If you are paying over time to lock in a price and any discounts, the deposit in 20% and you have four months to pay it off. See How to Order Tile for information on discounts and the different payment options.
Consultations: If you don't know exactly what or how many, you can ask for a consultation. A consultation tells me you're committed to tile, but we don't yet know the specifics. I'll queue your order so your name goes on the board and moves along as I complete things while we sort out the particulars. The cost of the consultation applies toward your deposit.
Sometimes you need information to even know if you want to order tile, or how much, or kind. I'll get back to you by email, or if we're in a close enough time zone, talk by phone. If not, we can sort everything out pretty easily in email. It will help if you can give me the dimensions of the space you're thinking about and a general idea of what you have in mind. Once you're committed, even if you don't know exactly how many, you should queue your order by sending an estimated deposit, and by the time it comes to the front of the queue, we'll have that information sorted out.
If you are ready to order tile or a consultation, and want to pay by credit card or wire transfer, I'll send you that information by email. If you want to pay by mail, send your deposit to:
William Morris Tile
2850 SW Cedar Hills Blvd.,
Beaverton, Oregon 97005
When I receive your deposit, I'll send you an email confirmation with an estimated ship date on your tile.
Warranty and Terms and Conditions: Tile lasts almost forever and I'll make replacement tiles, if it doesn't. There's a limited warranty (meaning one can't abuse them, or use them for another purpose than they were intended, such as installing them as floor tile). Anything that goes wrong will go wrong in the first few months. What can go wrong? Not following the installation instructions and using unsanded grout so glaze is scratched and dulled during installation -- this has never happened but I worry. Or the installer fails to read the installation instructions provided and leaves adhesive on the glaze over the weekend and tries to chisel it off on Monday morning (Glaze is not stone). Or faulty venting behind the fireplace, a fire hazard in itself, causing bubbles of air in the ceramic to force their way out through the glaze.
By ordering tile, you're agreeing to the Terms and Conditions. They're pretty standard (my inspiration).