Ordering William Morris Tiles

How to Order Tiles, Step-by-Step

All website prices are before discounts (There are some), and shipping. I do ship internationally.

You can order tiles as-shown but you can also make changes. Because I make them for you, there is no additional charge for a small happiness such as making a blue a bit more turquoise. In all but a few cases, you'll still have your tiles with a few weeks. Making the decorative arts personal is central to what William Morris was all about.

Several color changes on a tile can require a good bit of work so if your changes are extensive or you want an entirely new design, please look at How to Order Custom and Bespoke Tiles.

Step One, Getting the Right Tiles

I enjoy talking about tile and home projects, but I understand that some people just like to get on with it, so if you are more comfortable with an invoice, we can make that work, too. I'll write you back, answer any questions you have, ask any questions I need to make your tiles, and get all our ducks in a row. You can use the contact form on this page to start the process.

I Really Like the Color But Can You Change It

Size and Color Changes: Minor changes, such as making a blue a bit more cobalt are usually quick and easy and I don't charge for such a small adjustment. Or maybe you find a white background stark and would prefer cream. In many cases, I can change the background color easily. Substantive changes that may require ordering different blanks, and multiple mockups and emails back and forth, with lots of stops and starts are custom tiles. Matching colors exactly is near impossible and takes the fun out it.

Mock-ups: If you ask for a change, I may send you a mockup by email to make sure I really understood what you asked for before I make your tile. You can get an good idea of color differences and proportion from a mockup, but they are still just an idea. If we find ourselves in multiple mock-up territory or fussing with colors, then we are really making custom/bespoke tiles. I can invoice you for the design and consultation hours but it may be more cost-effective to approach the task as a custom design. How to order custom and bespoke tiles.

The 4-inch tile problem: My 4-inch ceramic tiles, are slightly larger than 4 inches: 4.25 inches. I cannot get 4 inch ceramic blanks and not for want of trying repeatedly. However, there may be a workaround for this problem in some cases. If you have your heart set on 4 inch, not 4 and a quarter, talk to me. I may have a solution. Four inch tumbled marble is readily available.

Step 2, Paying for Tiles and Deposits

You can pay for your tiles in three ways:

  • Option 1: Contact me or just request an invoice.

    After we've agreed on tiles, I'll put your name on the board. I'll also send you an email invoice telling you the total amount. The price I quote you is good for at least 30 days.

    Deposits: If you are paying over time, the deposit is 20%. Otherwise, deposits for order over $450 are usually 50%, after any discounts. However, if your order is $450 or less, it is probable that I can ship your order sooner than your payments arrive and you'll have them faster without all the back and forth.

    Once I have your deposit, I will queue your order, order any materials needed and then start your tiles when your name comes up on the board. I don't wait for your check to clear.

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  • Option 2: Pay Over Time. You can lock in your order by placing a 20% deposit on your tiles and paying the balance over as many as four months. I will put your name on the board when you place your deposit. When the balance is paid off, I will move your order to the top of the queue. Except for overruns, your order is not made until paid off, so you can make changes up to that time. I'll estimate shipping costs up front so there may be a small balance or you might get money back at ship time.

    If your balance isn't paid off, and you haven't arranged an extension, I'll take your order off the board. You won't lose your deposits -- You'll get full credit for a future order when you're ready, but you won't be guaranteed your original/featured tile price and in rare cases, I might not offer that tile any longer. Order tile with Pay over Time.

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  • Option 3: Use Quick Order. For one or just a few tiles, you can "quick order" in popular sizes by following the "quick order" link on the individual tile pages, if there is one. If you need several tiles or panels, a combination of patterns, or an alternative size, choose Options 2 to take advantage of better shipping rates and discounts. Quick Order works for the US. Quick Orders ship pretty soon because I can fit a Quick Order in with another batch that I'm working on.

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Step Three, Pay Final Balance and Shipping

When your tiles are near ready to ship, I'll contact you to discuss shipping options. For domestic orders, I like FedEx Ground or Home Delivery with all the fancy tracking options. Also, they have done a great job of delivering tile without any problems. When your tiles are made and packed, and I have a valid shipping address, I will let you know the balance with shipping and subtract any discounts and rebates from that. Shipping is actual cost plus what I pay to have them professionally packed up (usually $15 to $20 per box).

I'll include detailed information on care and installation in your package. It's not difficult but do ask your installer to read these, especially if they've worked mostly with stone. It's a bit different for ceramic art tile.

Once I receive your final payment, I will ship your tiles. I won't wait for your checks to clear before starting or shipping your tiles.

International Orders

Not surprisingly, most of my tiles ship to homes in the U.S., Canada, and U.K. However, I have tiles in Japan, Australia (Tasmania and Victoria), New Zealand, Norway, and several EU countries. Because these are works of art that I make for you, they fall under the HS Code for works of art and additional import duties should not apply. Small international orders ship most economically with USPS. Large orders work out better with the FedEx International 10K or 25K boxes. I do like FedEx and have never had a problem.

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How to Pay Deposits and Final Balances

Deposits

  • Credit Card: I'll send you an e-invoice that will allow you to pay by credit card.

  • Wire Transfer: If you decide to pay by wire transfer, I'll send you that information once we have your order defined.

  • Pay by check: Send your deposit to

    William Morris Tile
    2850 SW Cedar Hills Blvd.,
    Suite 429
    Beaverton, Oregon 97005

When I receive your deposit, I'll send you an email confirmation with an estimated ship date on your tile.

Urgencies: Urgencies happen more often than you would think. You order field tile, your contractor schedules the installation, but the tile doesn't arrive as promised or you are sent the wrong thing or the light gray grout turns out to be persimmon.

I will start your tiles as soon as I have your deposit, or very soon, if there is another urgency ahead of yours. There is no extra charge for the bump in the queue. Life is hard enough. Most people are very accommodating if I have to delay their tiles a few days because another person needs tiles in a hurry to meet a contractor deadline.

Contact or Request an Invoice

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Tell me about your project & the tiles you like

     

Discounts and Rebates

You can get discounts and rebates when you pay for your tiles by check (or bank transfer if you are international) and promise photos of your completed installation. Not all promises are kept, but do know that customer-taken photos are fine. Several higher resolution photos are more helpful than a single 640 pixel photo hurriedly snapped but just do your best.

These are the available discounts:

  • Featured tile: The featured tile changes every few days. Featured tiles and backsplashes are usually discounted 10% or 15% (for orders more than $1K) on the days they are featured. See Welcome for the current featured tile.

  • Pay by check or international bank transfer: 3.5% discount.

Minimum Order: There's a mimimum order of 5 tiles to qualify for discounts (3 tiles for 8x8inch or 8x6 inch tiles).

Rebates

If you bought a tile sampler or box, you'll get a rebate off shipping of your final order.

If you would like to donate to $25 or more to Blind Cat Rescue & Sanctuary, you will get $25 off shipping of your final order.

William De Morgan Parrot fireplace tiles

What if ..... ?

Change Orders: Having a better idea that builds on another idea, even one you committed to, is part of the creative process. You change change color and pattern up to the time your tiles are made.

Cancellations: You can change or cancel your order up until the time I start your tiles. Changes of heart do cost in time and materials so deposits are not refundable. You can apply your full deposit to something else within two years, if I did not have to order special blanks. If I did and haven't used them by the time you order, I'll deduct 15-25% of your deposit.

Color Issues: Tile color will almost certainly not match the color on your monitor, but will be in that range. Even with a paint sample, similar colors will look very different because tile is reflective and paint is not. Perhaps surprisingly, your final tile color will not be an exact match for your sample tile either -- even if the sample was made recently. Colors can vary based on the temperature when the tiles are made. Tiles made on a very cold day will show some differences from those made on temperate days or during a heat wave. This variation is actually a feature.

Field Tiles: I can make your field tile to match your background color exactly, but since I make tiles individually, you're better off getting field tiles locally. If you are in a time crunch, shop for your field times in a complementary color. If not, you can wait until your final tiles arrive.

Replacement Tiles: Yes, I'll make you replacement tiles if something ever happens. Please save some broken pieces so that we can try to match the color. I usually send a few extra tiles at ship time so you will probably already have exact matches if this comes up.

Tiles Damaged in Shipping: This has only happened once ever, but I always send a few extra tiles just in case. Tiles are shipped insured, so if a package is lost or destroyed, we're covered. If a box should be damaged, have the carrier note it on the receipt, take photos of the damaged tiles, and let me know within five days.

Warranty and Terms and Conditions: Tile lasts almost forever and I'll make replacement tiles, if it doesn't. There's a limited one-year warranty (meaning one can't abuse them, or use them for another purpose than they were intended, such as installing them as floor tile). Anything that goes wrong is going to go wrong is going to go wrong in the first few months. What can go wrong? Unusual things, such as the heating behind the fireplace having been installed incorrectly, a fire hazard in itself, that resulting in bubbling and cracking of the tiles after they were installed. After a year, there's a charge for replacement tiles, usually 25-50% of the current price, plus shipping. This has never happened, though.

By ordering tile, you're agreeing to the Terms and Conditions. They're pretty standard (my inspiration).

William Morris Tile on Houzz